bhi88 Privacy Policy & Data Protection
Your personal information is of the highest importance to us. A complete description of how bhi88 collects, stores, and protects your data is provided here.
Introduction & Scope of Application
bhi88 (hereinafter referred to as "we", "our", or "the platform") operates a secure and reliable online casino and betting service for players in Bangladesh. By accessing our platform, registering, or using any of our services, you agree to the terms of this privacy policy.
This policy explains what information we collect, why we collect it, how we use it, and what rights you have regarding your data. bhi88 treats your privacy as its highest priority, and we commit that your personal information will never be sold to third parties.
What Information We Collect
bhi88 collects certain necessary information to operate its services properly, improve service quality, and ensure security. We may collect the following types of information:
2.1 Information Provided Directly by You
When you register or create an account on our platform, the information you provide includes:
- Full name and date of birth (required for age verification)
- Email address and mobile number
- Address and national identity information (for KYC verification)
- Payment account details (bKash, Nagad, Rocket, Upay, or bank account)
- Account password (stored in encrypted form)
2.2 Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device identification information
- Browser type, operating system, and device information
- Your activity on the platform and session information
- Login time and date, gaming history
- Information collected through cookies and similar tracking technologies
2.3 Financial Transaction Information
We maintain transaction records to process deposits and withdrawals. This includes deposit and withdrawal amounts, dates and times, the payment method used (bKash, Nagad, Rocket, Upay, or bank transfer), and transaction reference numbers. This information is essential for financial security and fraud prevention.
How Your Information Is Used
bhi88 uses your personal information only for specific, legitimate, and transparent purposes. We use your information for the following:
Account Management
Information is used to create, verify, and manage your account. This includes age verification (21+) and identity confirmation.
Payment Processing
Financial information is used to complete deposit and withdrawal transactions successfully. Secure transactions are ensured through bKash, Nagad, Rocket, and Upay.
Security & Fraud Prevention
Information is used to detect suspicious activity, prevent fraud, and ensure the overall security of the platform.
Customer Support
Information is used to enable our 24/7 live chat and email support team to assist you effectively.
Service Improvement
User experience is analyzed to continuously improve our platform's services and interface.
Communication
Contact information is used to notify you of important account-related updates, security alerts, and platform announcements.
Sharing Information with Third Parties
bhi88 never sells or rents your personal information to third parties. However, in certain circumstances we may share limited information with trusted partners:
4.1 Payment Processors
Necessary payment information is shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers to complete financial transactions. This information is used solely for transaction verification and processing.
4.2 Technology & Service Partners
We use the services of various technology partners to operate the platform, such as server hosting, cybersecurity, and analytics providers. Strict confidentiality agreements are in place with these partners.
4.3 Legal Obligations
We may be legally required to disclose information based on legal proceedings, court orders, or valid requests from competent authorities. Information may also need to be shared to assist in investigations of financial crimes (fraud, money laundering).
Data Security Measures
bhi88 applies industry-standard security measures to keep your personal information protected. Our security infrastructure consists of the following layers:
SSL Encryption
All data transmitted between your browser and our servers is encrypted using SSL technology.
Data Encryption
Passwords and sensitive information are stored in the database with strong encryption and cannot be read.
Security Monitoring
A 24/7 security monitoring system is active to detect suspicious activity in the system.
Even so, no data transmission over the internet or electronic storage system is 100% secure. We take every available protective measure, but guaranteeing complete security is not possible. Contact us at [email protected] for any security concerns.
Cookies & Tracking Technologies
bhi88 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.
6.1 Cookies We Use
- Essential Cookies: Required for the basic functioning of the platform, such as maintaining login sessions. These cannot be disabled.
- Functional Cookies: Used to remember your preferences and settings, such as language preferences.
- Analytics Cookies: Help monitor platform usage and improve services. This data is collected anonymously.
- Security Cookies: Used to detect fraud and keep accounts secure.
6.2 Cookie Controls
You can delete or block non-essential cookies through your browser settings. However, please note that disabling essential cookies may disrupt platform functionality and prevent you from logging in properly.
Data Retention Period
We retain your personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by legal obligations.
Account Information
Information is retained while your account is active and for a specified period after account closure as required by law. Transaction records may be retained for up to five years in accordance with regulations applicable to financial institutions.
Session & Log Information
Login sessions, activity logs, and security-related information are retained for a limited period. This information is kept primarily for security verification and troubleshooting purposes.
Your Data Rights
bhi88 is committed to giving you full control over your personal information. You have the following rights:
Right to Access
You have the right to request what information we hold about you. General information is directly visible in the account profile.
Right to Correction
If any of your information is incorrect or incomplete, you can request a correction. Information can be updated through account settings or via the support team.
Right to Deletion
In certain circumstances, you may request deletion of your information. However, some information may be retained due to legal obligations.
Right to Restrict Processing
In certain circumstances, you may request that processing of your information be restricted, such as when the accuracy of the data is disputed.
To exercise these rights or for any questions, contact our support team at [email protected]. We provide assistance in Bengali and English via 24/7 live chat and email.
Protection of Minors' Data
bhi88 is strictly a platform operated for individuals aged 21 and above only. We do not intentionally collect personal information from anyone under the age of 21.
Age verification is a mandatory step in the registration process. If we become aware that we hold information from a person under the age of 21, we will immediately delete it and cancel the associated account.
Changes to the Privacy Policy
bhi88 may update this privacy policy from time to time. Revisions may be necessary due to changes in services, the introduction of new technologies, or legal obligations.
For any significant changes, we will:
- Clearly publish a notice on the website and update the "Last Updated" date
- Notify registered users of significant changes via email
- Continued use of the platform after changes will be considered your acceptance of the new policy
We recommend that you check this page regularly to stay up to date with the latest policy.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our support team is available 24/7 in Bengali and English.
After receiving any request or complaint regarding your privacy, we will try to respond as quickly as possible. bhi88 values your trust and confidence above all else.